Refund policy

We accept returns and exchanges within 30 days of purchase for items that are unused and in their original carton packaging. For health and safety reasons, we are unable to accept returns of opened, used, or tested personal care products, unless the item is defective or arrived damaged.

You will be refunded the full amount of the returned items, minus a $5 handling fee to cover restocking. Please note that original shipping charges are non-refundable, as these are paid directly to the carrier.

We are only able to accept returns from orders placed through saltendstone.us. For orders purchased through third-party retailers, please contact the original place of purchase.

 

*Note: Orders determined to be fraudulent or associated with suspicious activity are not eligible for return, refund, or replacement. Salt & Stone reserves the right to deny service or cancel orders that we believe are intended to exploit our systems or policies.

Refunds are issued once your return has been processed by our team, which typically takes 1-2 business days for review. Upon approval, the refund will be processed to your original form of payment or, alternatively, a Salt & Stone gift card. Please allow 3-10 business days for the refund to be reflected, depending on your banking institution.