Shipping policy

What is your current processing and shipping timeframe?

Our current processing time is 3 business days. It can take an additional 3-8 business days for delivery, depending on the carrier.

Do you offer free shipping?

We do offer free shipping for qualifying orders:

United States: Free shipping on orders over $50 USD

Canada: Free shipping on orders over $75 CAD

*Please note this is subject to change based on promotional periods. 

Standard shipping rates are the following, depending on your location:

United States— $8 USD

Canada— $15 USD

My order was marked as delivered but I haven't received it.

We understand it's frustrating when a carrier has marked your order as delivered and you still haven't received it. We ask that you please allow the shipping carrier a window of two business days after the order was marked as delivered for it to arrive, as it's not uncommon for there to be a delay in this process.

If your order still hasn't arrived after two business days, please reach out to us at support@saltendstone.us so we can help.

Additionally, please keep in mind that any instances of damaged or lost items must be reported to Salt & Stone within 30 days of delivery.

Where do you ship from?
Orders ship from different locations depending on where the order is being routed to. Please see the below breakdown of our shipping locations:

United States: Orders ship from Valencia, California

Canada: Orders ship from Brampton, Ontario